Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 29jl ("29jl," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "Player") who access or use the 29jl website at https://29jl.org and all associated services (collectively, the "Platform").

29jl is committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as all other applicable data protection laws and regulations in the Philippines.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. Information We Collect

29jl collects personal information that is necessary to provide our services, comply with legal obligations, and improve the Platform experience. The categories of information we collect include:

2.1 Registration and Account Information

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method (e.g., screenshot of GCash or Maya account)
• Selfie or liveness verification image where required

2.3 Financial and Transaction Information

• Deposit and withdrawal history
• Payment method details (e.g., GCash mobile number, Maya account reference, bank account details — stored in tokenized or masked form)
• Transaction amounts in Philippine Peso (PHP)

2.4 Gaming Activity

• Games played, bet amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage

2.5 Technical and Device Information

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookies and session identifiers
• Referring URL and pages visited on the Platform

2.6 Communications

• Support chat transcripts and email correspondence
• Feedback and survey responses

3. How We Use Your Information

29jl uses the personal information we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the 29jl Platform.
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver the core features of the Platform.
• Legal and regulatory compliance: To fulfill our obligations under PAGCOR regulations, the Philippine Data Privacy Act, and anti-money laundering (AML) laws, including Know Your Customer (KYC) verification.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited activities.
• Responsible gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, enabling us to offer appropriate support tools.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the features, performance, and user experience of the 29jl Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, 29jl processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection.
• Contractual necessity: Where processing is necessary to perform our contract with you (i.e., to provide the Platform services you have registered for).
• Legal obligation: Where processing is required to comply with applicable laws, including PAGCOR regulations and AML requirements.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as fraud prevention and platform security, provided these interests are not overridden by your rights.

5. Sharing Your Information

5.1 29jl does not sell, rent, or trade your personal information to third parties for their own commercial purposes.

5.2 We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, etc.) to process your financial transactions.
• Identity verification providers: Third-party KYC service providers who assist with age and identity verification.
• Game providers: Software providers whose games are hosted on the 29jl Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where required by law.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection partners who process data on our behalf under strict data processing agreements.

5.3 All third-party service providers engaged by 29jl are contractually required to handle your personal data in accordance with applicable data protection laws and to implement appropriate security measures.

6. Data Retention

29jl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• Transaction records are retained for a minimum of five (5) years.
• Support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent, plus an additional period as required for legal compliance.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

7. Security Measures

29jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication (MFA) options for player accounts;
• Regular penetration testing and vulnerability assessments;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data protection and information security.

While 29jl takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 29jl will notify you and the National Privacy Commission (NPC) in accordance with applicable law.

8. Cookies and Tracking Technologies

8.1 29jl uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, analyze usage patterns, and support security functions.

8.2 The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

8.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 29jl:

• Right to be informed: The right to know what personal data we collect and how it is used.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at support@29jl.org. We will respond to your request within the timeframes prescribed by applicable law.

10. Children's Privacy

The 29jl Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.

11. Changes to This Policy

29jl reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly . Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Policy.

12. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Privacy Officer:

29jl Data Privacy Officer
Email: support@29jl.org
Platform: Live chat available 24/7 via the 29jl website

Please note that email addresses must not be used for spam or unsolicited communications. All data privacy requests will be acknowledged within seventy-two (72) hours and resolved within the timeframes prescribed by the Philippine Data Privacy Act.